Statutory Cells

Grievance Redressal Committee

Student Grievance Redressal Cell:

Grievance Redressal System is a vital part of any administration. It is the responsibility of the College Administration to provide a secure and contented environment to all its Staff and Students. In this regard, Deshbandhu College for Girls has developed a Grievance Redressal Cell that aims to look into the grievances (if any) of the students and other stakeholders and redress it within a reasonable time period.The Grievance Redressal Cell further strengthens the the bond of the students with the institution by providing them with all kind of facilities. This Cell, formed as per the guidelines of the UGC is under the direct purview of the Principal, and aims to maintain a congenial ambience for academic pursuits.

The students can state their grievance regarding any academic and non- academic matter within the campus through the online and grievance/ suggestion box. A grievance/ suggestion box has been installed near the entrance for this purpose, where students can drop their letters of grievances for the authority to intervene and address the particular issue after being aware of it. Grievances may also be sent to dbcollegeforgirls@gmail.com.

Grievance
As per the UGC (Redressal of Grievances of Students) Regulations, 2023, “grievance” means, and includes complaint(s) made by an aggrieved student in respect of the following:

  1. admission contrary to merit determined in accordance with the declared admission policy of the institution
  2. irregularity in the process under the declared admission policy of the institution;
  3. refusal to admit in accordance with the declared admission policy of the institution;
  4. non-publication of a prospectus by the institution, in accordance with the provisions of these regulations;
  5. publication by the institution of any information in the prospectus, which is false or misleading, and not based on facts;
  6. withholding of, or refusal to return, any document in the form of certificates of degree, diploma or any other award or other document deposited by a student for the purpose of seeking admission in such institution, with a view to induce or compel such student to pay any fee or fees in respect of any course or program of study which such student does not intend to pursue;
  7. demand of money in excess of that specified to be charged in the declared admission policy of the institution;
  8. violation, by the institution, of any law for the time being in force in regard to reservation of seats in admission to different category of students;
  9. non-payment or delay in payment of scholarships or financial aid admissible to any student under the declared admission policy of such institution, or under the conditions, if any, prescribed by the Commission;
  10. delay by the institution in the conduct of examinations, or declaration of results, beyond the schedule specified in the academic calendar of the institution, or in such calendar prescribed by the Commission;
  11. failure by the institution to provide student amenities as set out in the prospectus, or is required to be extended by the institution under any provisions of law for the time being in force;
  12. non-transparent or unfair practices adopted by the institution for the evaluation of students;
  13. delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, subject to guidelines, if any, issued by the Commission, from time to time;
  14. complaints of alleged discrimination of students from the Scheduled Castes, the Scheduled Tribes, Other Backward Classes, Women, Minorities or persons with disabilities categories;
  15. denial of quality education as promised at the time of admission or required to be provided;
  16. harassment or victimization of a student, other than cases of harassment, which are to be proceeded against under the penal provisions of any law for the time being in force;
  17. any action initiated/taken contrary to the statutes, ordinances, rules, regulations, or guidelines of the institution; and
  18. any action initiated/taken contrary to the regulations and/or guidelines made/issued by the Commission and/or the regulatory body concerned.

Composition of the Committee

  • Dr. Anita Chattopadhyay Gupta (Chairperson)
  • Dr. Sampa Bhattacharyya (Convenor)
  • Prof. Devbani Raychaudhuri
  • Prof. Srimati Majumdar 
  • Dr. Om Prakash Choudhury
  • Dr. Diptasree Som
  • Mahua Tarua (Student representative)

Overall Functions:

  • Grievance Redressal Cell considers only individual grievances of specific nature.
  • The Cell does not consider any grievance of general applicability or of collective nature or raised collectively by more than one individual.
  • Post receipt of the complaint/application the committee decides on the merit of case regarding scope of further discussion investigation and acts accordingly.
  • The Cell may mediate between complainant and defendant against who the complaint has been made, if required.
  • The Cell tries to redress the grievances within a reasonable time.
  • The Cell makes a follow-up of these matters at regular intervals till their final disposal.
  • The Cell convenes periodical meetings to discuss whether the grievances have been settled.
  • Post redressal, the Cell gives report to the authority about the cases attended to and seek guidance from the higher authorities, if required.
  • The Cell maintains strict confidentiality, if need be.

Important Links
• University Grants Commission (Redressal of Grievances of Students) Regulations, 2023. F.1-13/2022 (CPP-II). 11th April, 2023 https://www.ugc.gov.in/pdfnews/4675881_Regulation.pdf
• University Grants Commission (Redress of Grievances of Students) Regulations, 2019. F.No. 14-4/2012(CPP-II). 6th May, 2019. https://www.ugc.gov.in/pdfnews/2813028_SG-Regulations-2019.pdf

 

 Grievance Form

                                                              https://forms.gle/cTxjiVHviuJjAdwZ8